Reservations Agent | Hotel Experience
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 1 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
- Respond promptly to telephone requests for reservations and process accordingly.
- Check room and rate availability and accept/reject booking accordingly based on availability.
- Complete all reservation tasks as assigned and in accordance with established standards and procedures.
- To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests which require pre arrangements are attended to.
- Have thorough knowledge of all guest rooms and suites their location rates and amenities; be familiar with all hotel facilities and services.
- To ensure to complete all product knowledge training for the hotel.
- To update all document related with the materials for guest booking.
- To record all voucher or guarantee letter received and cross check with data which is up dated on to the system.
- Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.
- Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.
- Know and be familiar with the rate applied and be aware of any new package issue.
- Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.
- To be familiar with Front Office Policies and Procedures Job Description and Employee Handbook.
- Support the Front Office department in the capacity of Guest Service Agent whenever required and as per business levels.
- Accurate handling of cash float whenever operating at the Front Desk
- Obtain prior approval from the Front Office Manager or designate for any rebates or discount related to guest disputes.
- Ensure registration cards are accurately completed as per the required laws as well as guest profile is updated in system all the times operating at the Front Desk.
- Perform other duties which are assigned by the Department head from time to time.
Qualifications :
- Hotel Reservations & Front Office experience
- Understanding of Hotel PMS
Additional Information :
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- إدارة الدليل النشط
- اللغة الإنجليزية
- مراقبة الدخول
- JPA
- الدعم القانوني
- الخطوط الجوية
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
