Assistant Guest Relation Manager

We are seeking an enthusiastic and customer-focused Assistant Guest Relation Manager to join our prestigious hotel in Abu Dhabi United Arab this role you will be instrumental in ensuring exceptional guest experiences managing VIP stays and leading a team of Guest Relations officers to maintain the highest standards of service.

• Oversee daily operations of the Guest Relations department including check-ins check-outs and special requests
• Coordinate VIP stay preparations and manage All-Star production
• Interact with guests throughout their stay to improve guest satisfaction scores
• Supervise and mentor Guest Relations officers identifying training needs and implementing training sessions
• Handle complex guest issues and complaints ensuring timely and satisfactory resolutions
• Collaborate with other departments to enhance overall guest experience
• Implement and maintain guest feedback systems for continuous service improvement
• Monitor and analyze guest satisfaction metrics providing regular reports to management
• Ensure compliance with hotel standards local regulations and cultural sensitivities
• Participate in departmental meetings and contribute to strategic planning initiatives
• Manage the VIP Tracking sheet and Guest Feedback system ensuring all information is up-to-date

Qualifications :

• Previous experience in a supervisory or leadership position within the hospitality industry
• Bachelors degree in Hospitality Management Business Administration or related field
• Proven track record in luxury hospitality or high-end customer service
• Excellent communication skills both verbal and written with fluency in English; knowledge of Arabic or other languages is a plus
• Strong problem-solving abilities and conflict resolution skills
• Demonstrated customer service expertise with a focus on guest satisfaction
• Effective time management and organizational skills
• Proficiency in Microsoft Office suite and knowledge of hospitality management systems
• In-depth understanding of hospitality industry standards and best practices
• Ability to work flexible hours including evenings weekends and holidays
• Knowledge of cultural etiquette and international guest expectations
• Ability to maintain composure and make decisions in high-pressure situations
• Cultural sensitivity and understanding of local customs in the United Arab Emirates

Additional Information :

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor we are Heartists!

Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other.  We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding

Remote Work :

No

Employment Type :

Full-time