Resort Host
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 2 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Summary
The Resort Host is responsible for creating a positive first impression for guests by providing them with outstanding customer service throughout their stay. They greet guests offer personalized assistance provide information about the hotels amenities activities and services and ensure that all guest needs are met in a timely and professional manner. This role serves as a liaison between the guest and various hotel services ensuring that every guest experience is seamless and memorable by creating a welcoming atmosphere and anticipating guest needs from arrival to departure.
Responsibilities
- Demonstrates Banyan Trees brand service standards in all guest interactions.
- Escort guests and provide a brief orientation to the hotels facilities and services.
- Offer tailored recommendations based on guest preferences such as dining activities and spa services.
- Maintain open communication with guests ensuring all questions are answered and concerns addressed.
- Address guest inquiries or complaints in a timely professional manner and resolve any issues to the guests satisfaction.
- Liaise with other departments (Housekeeping Concierge Spa etc.) to ensure that any guest requests are fulfilled.
- Manage Accor enrolments and encourage guest enrolment to meet targets.
- Stay updated on all resort services amenities activities and promotions to offer accurate and up-to-date information to guests.
- Maintain knowledge of local attractions and events to share with guests.
- Conduct courtesy calls to in-house guests and maintain records.
- Perform daily credit limit checks for in-house guests.
- Stay updated on hotel information and local services including hours of operation promotions events and attractions.
- Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
Qualifications :
Experience
- 2 years minimum experience in a similar capacity within a luxury hospitality environment.
- Must possess outstanding Guest services skills professional presentation and sophisticated communication skills.
- Proficient in English language (verbal & written) Russian language proficiency is an asset.
- Must be able to handle a multitude of tasks in an intense ever-changing environment while remaining calm and collective.
- Must be flexible in terms of working hours.
- A hospitality diploma is an asset.
- Computer literacy in Windows MS Office Suite and Opera PMS systems is recommended.
- Must have the ability to handle cash effectively and accurately.
Additional Information :
Why Join Us:
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support training and leadership necessary to excel in your role. Thats why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- Veterinary Experience
- Hotel Experience
- Hospitality Experience
- Cost Management
- Management Experience
- إدارة النزاعات
- Housekeeping Management
- Property Maintenance
- إدارة الفندق
- Financial Report Interpretation
- P&L Management
- Supervising Experience
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
