Assistant Front Office Manager

We are seeking a dynamic and customer-focused  Assistant Front Office Manager to support the Rooms Division Manager in overseeing all aspects of the Front Office operations including reception guest services concierge and recreation. The role ensures a seamless guest experience from arrival to departure while maintaining high service standards efficient processes and team motivation. The Assistant Manager also assists in managing the departments performance guest satisfaction and overall profitability.

• Lead and manage the front office team
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Ensure compliance with brand standards and local regulations
• Ensure compliance with brand standards and local regulations
• Handle VIP guests and special requests with utmost care and attention to detail
• Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations
• Monitor room availability reservations and revenue opportunities in coordination with the Sales and Reservations teams.
• Conduct daily briefings and communicate important updates VIP arrivals and operational goals to the team.
• Train coach and motivate front office staff to uphold brand standards and deliver excellent service.
• Maintain close coordination with Housekeeping Maintenance and other departments to ensure guest comfort and operational efficiency.
• Ensure adherence to hotel policies safety procedures and grooming standards.

• Ensures that all Heartists in his/her team report for duty punctually wearing the correct uniform name badge and are displaying Heartist Behaviors at all times.
• Understands and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotels policy on Fire Hygiene Health and Safety.

Qualifications :

• Bachelors degree in Hospitality Management or related field
• 5 years of experience in hotel front office operations
• Proven leadership skills with the ability to train motivate and mentor team members
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Strong financial acumen and experience in budgeting and revenue management
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
• In-depth knowledge of front office procedures revenue management principles and industry best practices
• Excellent problem-solving decision-making and conflict resolution abilities Strong organizational and time management skills
• Ability to work flexible hours including nights weekends and holidays
• Adaptability to changing priorities and ability to work well under pressure
• Strong communication and interpersonal skills to interact effectively with guests Heartist and management

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time