Order Closure

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FlightSense Order Closure reports through IATA I Operations Manager. We are seeking a highly motivated customer service individual able to multitask and focus on results. This individual focus primarily on bringing FlightSense customer orders to completion.

The selected candidate will perform Customer Service and Quality Administration in support of aftermarket programs and in compliance with policies and procedures. Liaison with other departments to ensure customer satisfaction including Supply Chain Asset Management Finance Order Management Program Management and SAP team.

Primary Responsibilities:

• Support FlightSense in a global environment across North America Singapore Dubai Beijing and Venlo.
• Work to close or resolve orders assigned to your plant in 48 hours or less. Excluding weekends.
• Ensure FlightSense assets are virtually available to support FlightSense pooling customers.
• Support our multi-functional global team in problem solving complex issues to determine root cause and implement corrective actions to prevent reoccurrence.
• Provide AOG support outside of business hours as needed including weekends.
• Ensure prompt courteous and accurate responses are provided to internal customers.
• Participate in monthly metrics review to measure growth and performance.
• Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures and implement plan of action.
• Understand and comply with global trade and import/export regulations.
• Promote an ethics-based business culture managing customer orders in compliance with laws and company policies.

We will provide the training coaching experience and exposure youll need to build relationships and grow in your career.

Basic Qualifications:

• Bachelors degree and 5 years of relevant experience OR
• Advance degree and 3 years of relevant experience OR
• In absence of a degree 9 years of relevant experience is required
• Possess excellent written and verbal communication skills
• Possess strong organizational and time management skills
• Requires strong analytical skills and attention to detail
• Must be flexible and able to adapt to change; self driven and motivated; able to prioritize and work independently with little direct supervision
• Ability to manage multiple priorities complex situations and customer requirements on an ongoing basis
• Strong work ethic
• Proficient in Microsoft Office (Word Excel PowerPoint etc.)

Travel Requirements: 10%

Preferred Qualifications:

• SAP experience is a plus
• The ideal candidate thrives in a fast-paced customer service environment.
• 3-5 years experience in commercial aerospace in a customer service supply chain administration program management and finance.

Thisposition may involve access toexport-controlled information and hardwarewhere an export license would be required forcompliance with applicable laws andregulations. Employment will be subject tosatisfactory security checks export licenseapproval and if required completion of a non-disclosure agreement.

WE ARE REDEFINING AEROSPACE.

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments.

At Collins the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other - propel us all higher again and again.

Apply now and be part of the team thats redefining aerospace every day.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.

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