Chief Concierge

دبي - الإمارات

الراتب شهرياً: لم يكشف

تاريخ النشر: 28-10-2025

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

PURPOSE OF POSITION

Oversees and directs all aspects of Concierge and Bell service operations continually striving to deliver the highest quality of service to guests whilst adhering to all legal rules regulations and guidelines of the hotel.

KEY ROLES & RESPONSIBILITIES

Supervises and directs Concierge Bell Desk activities and Bell Staff as well as Doormen Valet Parking and airport transportation requirements

Responsible for sorting and distributing guests and administrative mail

Provides information pertaining to all hotel services local places of interests restaurants doctors sightseeing tours and any other information likely to be of the interest to guests

Recommends first and foremost the hotels own Food and Beverage outlets before outside restaurants with full knowledge of the outlets (e.g. cuisine operating times etc.)

Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean

Coordinates the paging of guests in the lobby and Food & Beverage outlets

Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times

Prepares efficient work and vacation schedule for Concierge Doorman and Bell Services taking into consideration project occupancy and forecasts and large group movements

Ensures that all Concierge Doormen Valet and Bell staff are neat clean and punctual at all times and that they perform the task assigned to them promptly and efficiently

Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Rooms

Works with Director of Rooms in preparing the departments budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget

Human Resources and Training

Works with Front Office Manager/Director of Rooms and Human Resource Manager to ensure productive staff performance. Duties include:

- Planning for future staffing needs and recruiting in line with company guidelines

- Prepares and administers detailed induction program for new staff

- Maintains a comprehensive current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training

- Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs

- Conducts probation and formal performance appraisal discussions; coaches counsels and disciplines staff providing constructive feedback to enhance performance

Occupational Health and Safety Responsibilities

Adheres to OH&S policies and procedures and ensures direct reports do the same

Log security incidents and accidents in accordance with hotel requirements

Qualifications :

PERSONAL ATTRIBUTES

Good English language verbal communication skills

Strong leadership and teamwork skills

Solid interpersonal skills; able to ascertain and effectively address guest/employee needs

Ability to promote positive relations with hotel residents and patrons

Ability to exercise good judgment with difficult guests

Understanding and ability to work in a multi-cultural environment

Ability to work with constant interruptions with a high degree of professionalism

Ability to prioritize and organize work assignments; delegate work

Ability to direct performance of staff and follow up with corrections where needed

QUALIFICATIONS

Degree from School for Tourism & Hotel Management

Clefs Dor members

EXPERIENCE

Minimum five years experience as a Concierge or in a related position

Additional Information :

Raffles Dubai Sheikh Rashid Road Wafi121800 Dubai United Arab Emirates

Remote Work :

Employment Type :

Full-time

PURPOSE OF POSITIONOversees and directs all aspects of Concierge and Bell service operations continually striving to deliver the highest quality of service to guests whilst adhering to all legal rules regulations and guidelines of the hotel.KEY ROLES & RESPONSIBILITIES Supervises and directs Concier...