Reservations Agent

Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy and providing an excellent standard of customer service
To answer all incoming reservation enquiries by telephone fax or email in a timely manner to the agreed departmental standard and wherever possible convert them into bookings
To be fully knowledgeable in the operation functionality and standards required in using Opera and Delphi
To adhere to the minimum rate / minimum stay selling strategies as implemented by the revenue team whilst always attempting to gain the highest possible revenue advantage for the hotel
To input reservations into Opera reservation system ensuring all details are accurate and complete in line with agreed departmental standards
To update any special requests and billing details in Opera
To give a polite and friendly response to all incoming telephone enquiries
To be fully aware of the hotels facilities and to pass information on to the customers and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible
To process all enquiries and reservation confirmations on the same day as receipt
To maintain accurate filing systems for all correspondence within the department
To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities
To identify potential sales leads for the sales team to develop future accounts
To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets
To ensure a high degree of personal skills accuracy and attention to detail and a positive attitude
To perform as part of a team assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Regional Director of Revenue

Qualifications :

High School Diploma or equivalent required. College Degree in Business Hospitality or Related field preferred
One to two years in a public contact position preferably in an upscale or lifestyle brand hotel
Hotel reservations experience gained in the Middle East preferable
Enter and locate work related information using computers and/or point of sale systems
Possess a gracious friendly and fun demeanor
Ability to multitask work in a fast paced environment and have a high level attention to detail
Strong verbal and written communication skills in English with Arabic and other languages preferred
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork

Remote Work :

No

Employment Type :

Full-time