Company Overview
The Warehouse Gym is the UAEs fastest-growing gym chain boasting 11 unique locations with plans for expansion. Celebrated for its street art design music and community we offer thousands of weekly classes industry-leading equipment and world-class trainers. Our aim is to revolutionise wellness journeys making us more than just a gym but a lifestyle destination.
Job Overview
We are seeking a dedicated and experienced Gym Branch Manager to oversee our dynamic location in Dubai. This senior-level full-time position offers an exciting opportunity to lead a talented team and manage branch operations with a focus on enhancing customer experiences and achieving membership growth.
Roles and Responsibilities
- Oversee all aspects of the fitness facilitys operations including staff management member engagement revenue generation and facility maintenance.
- Manage day-to-day operations of the gym branch ensuring a clean safe and organized facility environment.
- Provide ongoing coaching performance feedback and professional development opportunities to ensure a high-performing team.
- Foster a positive and inclusive work environment that promotes teamwork accountability and exceptional customer service.
- Develop and implement strategies to enhance member engagement satisfaction and retention.
- Build strong relationships with members through personalized interactions.
- Address member inquiries concerns and feedback in a timely and professional manner ensuring a positive experience for all members.
- Develop and execute sales and marketing initiatives to drive membership sales and personal training sessions.
- Set and achieve revenue targets monitor key performance indicators and implement strategies to maximize revenue and profitability.
- Analyze market trends competitor activities and member feedback to identify opportunities for revenue growth and business expansion.
- Ensure the cleanliness safety and functionality of the fitness facility and equipment.
- Develop and implement maintenance schedules protocols and procedures to prevent downtime and ensure optimal performance.
- Coordinate with every Department Heads with any issues and concerns to ensure smooth flow of the operations.
- Ensure compliance with health and safety regulations industry standards and company policies.
- Monitor expenses control costs and manage financial resources effectively to achieve budgetary goals.
- Identify opportunities for cost savings revenue enhancement and operational efficiencies.
Qualifications and Skills
- Proven experience in branch operations management within the fitness industry with a track record of meeting or exceeding performance targets.
- Demonstrated expertise in team leadership with the ability to motivate and manage a diverse group of fitness professionals and support staff effectively.
- Strong understanding of industry regulations to ensure compliance with all necessary legal and safety standards.
- Exceptional customer experience skills to foster a welcoming and supportive environment for all gym members.
- Proficiency in membership retention strategies with a focus on maintaining high levels of customer satisfaction and loyalty.
- Advanced skills in staff training to ensure continuous improvement and professional development of team members.
- Ability to conceive and execute strategic sales initiatives to drive membership growth and enhance revenue streams.
- Familiarity with CRM systems to streamline operations track member engagement and enhance service delivery.