The ENTERTAINER is a leader in the Lifestyle industry providing our members with exclusive access to 2for1 vouchers for dining delivery attractions shopping and travel across the GCC and Singapore. We are dedicated to pushing the boundaries of customer satisfaction and business growth continuously innovating to enhance the way our users engage with entertainment. Join us as we strive to transform the entertainment landscape through creativity and innovation.
Position Overview
The Delivery Operations Executive is responsible for ensuring the seamless execution of daily delivery operations working across teams and with external partners to resolve issues optimize processes and maintain high service standards. This role requires a handson approach to managing order flow supporting merchant performance and driving continuous operational improvement through data analysis collaboration and system feedback.
As a Delivery Operations Executive you will
Delivery Operations
Oversee endtoend order flow ensuring timely and successful fulfilment across all channels.
Investigate and resolve failed or delayed orders in coordination with Account Managers Customer Service and ThirdParty Logistics partners.
Monitor and maintain accurate merchant availability statuses and operational readiness.
Prepare analyze and share delivery performance reports highlighting key metrics (e.g. volumes SLA adherence failure trends) and driving insights for improvement.
Manage inventory and dispatch of delivery hardware (e.g. tablets SIMs).
Provide crossfunctional support to internal teams including Sales Content and Customer Service on deliveryrelated matters.
Merchant Management
Onboard and train new merchants on tools processes and delivery operations.
Provide ongoing operational and technical support postlaunch.
Work with the Marketing team to boost performance for underperforming merchants via deliveryrelated campaigns.
Partner & Vendor Coordination
Monitor performance of merchants using SaaS integrations to ensure smooth order placement.
Liaise with Finance Tech and Product teams to resolve issues related to orders or payouts.
Track partner compliance with contract terms and servicelevel agreements (SLAs).
Systems & Process Improvement
Collaborate with Product and Tech teams to suggest feature improvements and enhancements based on operational feedback.
Assist in testing and implementing new product features tools or delivery system updates.
Develop and refine SOPs to address recurring issues (e.g. missed pickups failed attempts).
Maintain internal documentation training materials and knowledge base content.
Strategic & AdHoc Support
Support regional and zone launches by ensuring delivery readiness and coordination.
Manage delivery logistics for special campaigns or projects.
Generate custom reports and insights for Sales or merchant teams as required.
Join Salesled merchant meetings to support with contract renewals delivery performance or campaign planning.
What were looking for
Strong multitasking and time management skills
Resourceful and solutionsoriented
Proactive and able to work independently
Effective in stakeholder and vendor coordination
Attention to detail and strong sense of accountability
Comfortable with Excel including pivot tables formulas and dashboards
Confident interpreting dashboards and operational data (e.g. Tableau)
Experience using CRM or order management platforms (e.g. Salesforce)
Skilled in preparing reports and presentations (e.g. PowerPoint)
Effective communicator across internal platforms and shared drives
Proficient in managing email communication scheduling and followups
Valid Drivers License (for dispatch support or merchant visits)
Background in operations logistics or delivery coordination (desirable)
What we offer
Competitive salary and benefits package.
Opportunity to work with a dynamic and innovative company.
Chance to contribute to the growth and success of a wellknown UAE brand.
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا