VP Head of Collections- PL Open Market Credit Cards

JOB PURPOSE:

This role is responsible for developing and implementing policies for efficient collections and recovery of all retail banking unsecured asset products with a view of minimising NPLs. Ensure collection targets are met in  terms of NPL Recovery and Bucket resolutions.   

KEY ACCOUNTABILITIES:

Strategic Responsibilities

        Formulating and implementing cost effective collection & recovery strategies                     

        Reviewing the collections & recoverystrategy regularly and ensure that the collection & recovery techniques change with change in the legal and economic situation in the country                       

        Coach Train develop motivate the team of Collection Managers and assist them to perform to high standards and develop their potential to enhance knowledgebased skills.

Core Responsibilities

        Ensure that the budgeted NPLs Cash recovery and or provision numbers are achieved

        Review the collections strategy regularly and train collectors to ensure that the collection techniques change with change in the legal and economic situation of the country.

        Ensure capacity planning is in place and a loadbalancing is done for the unit.

        Remain in constant touch with law enforcement agencies and external lawyers and keep the unit updated on any changes anticipated in the legal scenario of the country

        Provide portfolio feedback on an ongoing basis to Head of Credit & Collections for modification of the front end acceptance criteria.

        Ensure low risk Audit rating for the unit.

        Negotiate and work out a best possible settlement with the customers with a winwin approach 

        Ensure that the collection process is carried out within the framework of the banks code of conduct and keeping in mind the reputation of the bank

        Set up a strong collections infrastructure for recovery of delinquent accounts through empanelment of external collection agencies locally and internationally

Job Context

• Adherence to Collection Policies and Procedures
• Adherence of Collection Targets / Budgets
• Ensure compliance whilst dealing with Customers
• Nil High Risk Audit observations

Qualifications :

Minimum Qualification

• Master Degree

Minimum Experience

•  Minimum of 15 years of experience in Retail Banking with at least last 23 years in  a senior collections role managing a team of atleast 75 staff on bank roles.

Remote Work :

No

Employment Type :

Fulltime