Junior Telecommunication Officer

Job Description

• Contacting potential or existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements and close sales
• Enter and update customer information in the database
• Take and process orders in an accurate manner Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Requirements

• Minimum two years of experience.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to manage work and time.
• Excellent knowledge of English
• Excellent communication and interpersonal skills Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints