Arabic-Speaking Customer Support Agent (Fintech/Cryptocurrency)

Arabic-Speaking Customer Support Agent (Fintech/Cryptocurrency)

Are you an experienced Customer Support Agent with insight into the world of Fintech? Someone who understands crypto and the blockchain space.

Our client, an American-based company is expanding globally by being one of the first movers to bring cryptocurrency to Africa and the Middle East at large. The mission is to make bitcoin/blockchain and other FinTech services more accessible, and affordable, than ever before. This dynamic company is looking to hire an Arabic-Speaking Customer Support Agent to join their team.

Our client’s vision strives to form a committed team of forward-thinkers who collectively create a supportive, welcoming and highly innovative environment for all. Whilst driving business through technology.

Job Type: Full-Time | Remote

Requirements

The ideal candidate is someone who has:

• 1+ years of experience as aCustomer support agent

• Diploma or Higher

• Fluent in English and Arabic

• Problem solver

• Passion for financial products and improving people’s financial lives

• Motivation to be a self-starter

• Experience with Slack and Clickup

Nice to have:

• A passion for editing - grammar checks, etc.

• A passion for (or at least a familiarity with) crypto or Fintech

• Experience working in a startup environment

Responsibilities:

• Respond to customer queries in a timely and accurate manner

• Identify customer needs and help customers use specific features.

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

• Update our internal database with information about technical issues and useful discussions with customers.

• Share feature requests and effective workarounds with team members.

• Monitor customer complaints on social media and reach out to aid.

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved.

• Gather customer feedback and share it with our product, sales, and marketing team.

• Grow your cryptocurrency/blockchain expertise

Perks:

• Medical Insurance coverage

• Allowance to work remotely

• Weekly remote team activities to keep the spirits high

• Opportunity to work for a truly global multicultural team

If this sounds like the perfect job opportunity then apply today!