Zoho CRM Analyst - Temporary

ITP Media Group reaches an audience of more than 104.6 million people across the Middle East and beyond through its leading websites, portals, social media platforms, events, conferences, award ceremonies, magazines, books and social media influencers agency.

We are looking for a highly motivated data-driven individual who has a clear understanding and expertise in Zoho implementation and all its relevant applications, primarily Zoho CRM and Zoho Creator.

Responsibilities:

- Design, implement innovative Zoho CRM solution and deliver on time and to specification with high level of quality.

- Create Workflows and Plugins CRM customization Collaborate With Other Departments Integrating Zoho with other internal applications.

- Consulting covering all aspects including supporting the sales team, operation team, product demonstrations, analysis, implementation and training of end users.

Requirements

- Minimum 4 years’ experience in Zoho One / CRM / Creator / Books Implementation, Customization, Integration & Automation.

- Solid hands-on experience working with Zoho Creator.

- Experience with Automation, Workflows, Custom Modules & Custom Functions.

- Good understanding of Zoho CRM, Zoho Creator, Zoho Products (Zoho Recruit, Zoho Projects, Zoho People, Zoho Desk, Zoho Books) etc.

- Experience in building or implementing requirements using Zoho custom functions, with a deep understanding of Deluge, PHP, HTML, JavaScript, and CSS

- Detailed experience with Zoho CRM architecture & APIs.

- Experience on PHP, REST APIs, HTML & CSS.

- Zoho developer with experience of the Zoho Suite (Zoho CRM, Zoho Books, Zoho Sign & more).

- Assist users in day to day questions or technical concerns through Support Central

- Experience in software development using Zoho Widgets (Basic Java, Rest API, HTML, Javascript)

- Participate in fact-finding/information gathering sessions and will work with team members to identify requirements and develop solutions.

- Ability to integrate Zoho with other applications

- Strong analytical and logical thinking.

- Set up access and control of users.

- Effectively utilize Zoho modules features to automate various business processes

- Work with Zoho support team to resolve any reported issues. Track issues and provide periodic updates.

Benefits

Being an ITP employee is an opportunity to be part of the largest content creation house in the region and provides the luxury of working with global brands and experienced industry leaders. To ensure we invest in the development of our team, employees are given access to a variety of learning resources and exciting career development opportunities.