Customer Success Manager

You must possess a sales and account management background that enables him or her to drive engagement with respective stakeholders as a business advisor and main point of contact in his/her set of accounts through upsells. You should also be a self-starter who is prepared to develop and execute customer development plans at scale.

Roles & Responsibilities
• Manage key client relationships through a consultative approach as a business partner, prepare and implement account development plans, understand the intricacies of our services and partner networks thoroughly to meet our clients needs and translate these opportunities through upsells
• Growing the company's capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
• Collaborate with various teams around the world (sales, marketing, partnerships, operations, product) and be the voice of the customer.
• Share feedback and information on local trends including competitor insights, customer needs, sales, product and marketing information.
• Have the passion and drive to exceed strategic and financial targets.
• Review and propose process improvement that drive client and market penetration.
• Drive events, below the line activities and represent us in industry forums to drive awareness.
• Create & articulate compelling value propositions our services in coordination with the marketing team.
• Develop long-term strategic relationships with key stakeholders.