Toyota Store advisor

Job Purpose:

To provide an outstanding customer experience while achieving sales and service targets with retained gross margins on volume and maximize the uptake of Finance and Insurance products, trade ins and accessory sales while maintaining expected standards on CSV & NPS throughout the customer journey.

Key Responsibilities:

• Providing a seamless/excellent customer experience along with full guidance given to every and each customer, to meet their needs and to ensure they are fully empowered to make the right choice.
• Achieve customer service standards and create the right environment for the customer
• Achieve monthly unit sales and service targets by taking the customer through the Mall Customer Journey.
• Achieve monthly Finance & Insurance product sales target
• Excellent understanding of the sales systems. Good knowledge of digital platforms and confident in the use of all digital devices enabling support to customers during their mall experience.
• Achieve the set Trade-ins and dealer installed options (DIO) Accessories sales targets.
• Ensure capture of customer data. Conversion from Web/Walk to be at 25%.

Qualifications, Experience & Skills:

Minimum Qualifications and Knowledge:

• Minimum Bachelor’s degree
• Written and spoken English is a must; Arabic is preferable.
• Strong digital knowledge is a must
• Sales and customer experience (Preferred hospitality/Retail Background and Automotive experience)

Minimum Experience:

• 2 to 4 years sales experience in a retail enviornment
• Automotive background desirable.

Job Specific Skills

• Upselling skills and ability to create value from new products.
• Exceptional written and spoken communication skills.
• Strong negotiation skills, with evident ability to influence customer choices.
• Ability to develop and execute action plans
• Excellent planning and scheduling
• Ability to multitask
• Understanding and experience with Microsoft Office Applications, with proficiency in Microsoft Excel, Digitally Savy – comfortable with Data accuracy (attention to detail).

Required Mindsets and behaviours:

• Adherence to Al-Futtaim core values of respect, integrity, collaboration and excellence.
• Charismatic personality that gains customer confidence and trust
• Established work ethic
• Adaptive and open to adopting new selling strategies and encompassing feedback
• Personally, accountable for actions
• Self motivated and immune to allowing external market forces influence individual performance
• Results orientated
• Personally driven to grow and progress within the company