Reservation Agent

As a reservation agent is to help guests with planning and booking reservations for a hotel stay.

What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
• To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms. To be well informed about special functions and events held in the hotel on a daily basis.
• To be fully aware of the national history of Dubai, places of interest, shopping areas, etc.
• To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
• To ensure that the product standards are followed as trained.
• To input and answer all written correspondence email and telephone inquiries within 24 hours of being received.
• To ensure that all reports are completed on a daily basis and filed for reference.
• To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
• To conduct a daily audit of tomorrows arrival file to ensure accuracy.
• To ensure complimentary vouchers are received from internal departments (wherever applicable) and are filed immediately.
• To use guest names whenever appropriate.