Royal Service Agent

Sofitel Dubai the Obelisk is Sofitel s largest property in the Middle East The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai A variety of trendy restaurants and bars including a contemporary Asian restaurant a Gastro Pub a French Brasserie and Patio will bring residents and patrons together to celebrate the French Joie de Vivre Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness center Business travelers will have access to 1 589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings br Part of the Wafi Mall new extension and close to the iconic Raffles Dubai Sofitel Dubai the Obelisk will infuse the brand s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi If you are as excited as we are about connecting hearts and showing your guest passion join us as the next Heartist Telephone Operator and help us to make Sofitel Dubai the Obelisk a truly welcoming destination br The Position br To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel s standards br KEY ROLES amp RESPONSIBILITIES br Process all incoming and outgoing calls accurately and courteously br Ensure smooth internal telecommunication as per Sofitel Standards br Accurately record and control wake-up calls br Assist guests with international calls and directory queries br Call guests by name whenever possible br Page staff member when requested br Abide by principles of guest privacy br Handle guests requests promptly and report complaints to the Telephone Supervisor br Bill call costs br Aware of local telephone listings and frequently dialed numbers br Strictly abides by standards policies and procedures governing cases of emergency such as fire bomb scare and other critical situations br Advise defects on switchboard equipment to Supervisor br Maintain a clean work environment br Maintain detailed knowledge of the Hotel s fire life and safety system br Adhere to OH amp S policies and procedures br PERSONAL ATTRIBUTES br Written and verbal communication skills in English br Able to develop rapport with Colleagues and Management staff br Ability to work cohesively