Executive Lounge Attendant

JOB DESCRIPTION
Executive Lounge Attendant
Executive Lounge attendant is responsible for delivering five-star service for our Executive Lounge guests.
What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
• During the set-up of the executive lounge, she/he must check the cleaning and the quality of all equipment, glassware, cutlery, chinaware, napkins etc.
• After the set-up and before the arrival of the guests, and also during a new set-up within the service time, she/he must check the quality of the set-up and be sure that the lounge or the table has a nice and warm appearance.
• Coordinates with the Guest Relations to plan and conduct skills training constantly.
• Attends the communication meetings regularly.
• Personally supervises the end of day closing of the service area and makes sure that all equipment are in appropriate place and nothing is left around, which can be hazardous.
• At the end of the shift or the day, she/he has to communicate all information that the next shift staff has to know for a well running of the operations.
• Escorts guests to their tables and recommends food and beverage items, and special promotions if available.
• Conducts an efficient and courteous service to the VIP guests.
Your experience and skills include:
• Previous experience in a similar leadership role is an asset
• Strong interpersonal and problem-solving abilities and the ability to lead by example