Spa Therapist

Spa Therapist

Scope of Position:

Fostering the health and wellbeing of our guests, The Spa Therapist is responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Willow Stream Spa; ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. They will provide courteous services to guests & members at all times, and have comprehensive knowledge and details of all spa treatments, products, facilities and services.

Summary of Responsibilities:

Reporting to the Spa & Recreation Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Welcome guests to the Spa and ensure they have a safe and enjoyable experience
• Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
• Possess knowledge about all aspect of Willow Stream treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details
• Maintains cleanliness of the facilities and they are in peak sanitary conditions at all times
• Performs all massage, body treatments, and aesthetic services as certified or trained to do so
• Ensures individualized guest service through acknowledging and responding to needs and expectations
• Reviews guest’s medical history/ waiver and all information, prior to performing each treatment
• Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order
• Maintains proper supplies of professional products, towels, and other supplies in treatment rooms
• Possess thorough knowledge about all aspect of spa’s operations including telephone usage, guest relations, retail sales, and spa services and facilities
• Assists members and guests with the use of sauna, steam, whirlpool, etc
• Handles guest complaints and solves problems to the degree possible
• Works with related hotel departments to ensure efficiency in meeting guest needs
• Contributes to the team environment by assisting spa colleagues in all areas
• Participates in the orientation and training of all colleagues assigned to Willow Stream Spa
• Follows Occupational Health and Safety regulations
• Assist in promoting the facility and organize special events as required
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications:

• Highly responsible & reliable
• Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
• Proficient in English language (verbal and written) with a second or third language as an asset
• Must be able to handle a multitude of tasks in an intense, ever changing environment
• Must be flexible in terms of working hours, and able to work with little or no supervision
• Must possess international qualifications for massage, face, and body therapy
• Minimum of two-year experience in spa industry or hospitality an asset