Rooms Division Manager

What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
• Responsible for hotel rooms department - Front Office, Housekeeping, Spa & Recreation.
• Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service...etc.)
• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals for rooms departments
• Provide effective leadership to the hotel rooms team members to ensure targets are met and exceeded
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Collaborate with Sales & Marketing to ensure hotel targets are achieved.
• Plan, direct and coordinate the service delivery of all rooms departments in order to meet and exceed guest expectations
• Comply and exceed hotel and company Service Standards
• Ensure that costs are controlled throughout the rooms departments and results are analysed regularly to highlight problem areas and take appropriate action
• Manage and develop the rooms Heads of Department to ensure career progression and effective succession planning within the hotel and company
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Focus on growing revenues and maximizes the financial performance of the hotel and developing positive owner relations
• Assist in the interviewing process related to rooms departments as required.