Front Office Agent

Register and room all guest arrivals according to established procedures
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Perform check in, check out and room change procedures and ensure all
data are accurately entered into the hotel system
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Maintain cashier float and ensure accurate daily report of all money
received
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Cash hotel guests personal and travelers checks and assist with
currency exchange
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Keep abreast of all modifications to accounting policies and procedures
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Attend to guests request of using the service of safety box at all
times
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Knowledgeable of all special promotion procedures for programs such as
Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty
programs
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Attend to guest s complaints, inquiries and requests, refer problems to
supervisor/Assistant Manager if he/she unable to assist
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Is familiar with other Sofitel properties so that guest indicating any
next destination on the registration card can be sold an onward booking to
another Sofitel property
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Ensure that the guests depart the hotel with a positive impression of
hotel service
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Perform the audit balances and prepare all reports for audit in an
orderly fashion
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When on night shift, check night report, prepare morning report and prepare
all necessary forms for guest arrivals
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Maintain comprehensive knowledge of standard reservation procedures
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Maintain exemplary department standards of behavior and appearance and
attitude
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Ensure front desk work area is kept clean and in an orderly state at all
times
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Is fully aware of the Credit policy
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Adhere to OH&S policies and procedures
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Perform related duties and special projects assigned