Chief Concierge

Inspiring and engaging. As a Chief Concierge, you will lead the Concierge team, which is the first point of contact between guest and an organization. Uphold the company culture at all times while making guest feel welcomed and valued.

What is in it for you:
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
• To oversee the Concierge operations, including the bell desk, ensuring that the hotel standards and procedures are fully known and followed.
• To ensure that all in-house guests and/or visitors looking for assistance, personally, on the phone or e-mail, are immediately attended and their requests are well responded at any time
• To ensure that all team members provide prompt, updated and correct information about the city, locations, events, programs, traffic, weather, etc., and do the needful bookings, purchasing or arrangements.
• To ensure that all the outsourced services contracted by the Concierge are of high quality and fully corresponding to the guests' and hotel's requirements and needs, as approved by the hotel management.
• To act as a representative of the Management when dealing with guest complaints or if a member of the Concierge team is facing difficulties that she/ he cannot solve on her/ his own.

Your experience and skills include:
• Degree or diploma in Hotel Management or equivalent
• At least years experience in same field
• Holder of Les Clefs d'Or
• Service focused personality is essential
• Fluency in English; additional languages are a plus