Duty Manager

Just off the famous Sheikh Zayed Road, the 168-room hotel is close to Dubai’s thriving key business districts and commercial free zones, minutes away from the city’s most iconic attractions and walking distance to Dubai Metro.

Overlooking tranquil lakes and the striking Dubai Marina skyline, the hotel offers its guests 3 dining and entertainment options, 7 meeting rooms, an outdoor pool and spa. Mövenpick Jumeirah Lakes Towers is is highly convenient for business activities or leisure as suited for exploring one of the most exciting cities in the world.

SUMMARY OF RESPONSIBILITIES:
• Overlook the overall hotel operations
• Monitor responsible use of all available systems and equipment in the hotel.
• Daily Competitors Performance report in relation to daily statistics, are monitored and accurately recorded.
• Act in the best interests of the Hotel during the absence of Executive Committee Members and Department Heads.
• Handle all guest comments or complaints relating to all Departments and take necessary action.
• Conduct a complete facility inspection of the entire hotel at least once during shift.
• Ensure that all incoming reservations for the day match the necessary accommodation.
• Constantly check reservations to ensure room availability and special blockings are handled correctly. On overbooking situation, facilitate the reservation of alternate hotel, supervise guest transfer, and make rational decisions best for the hotel.
• Communicate with other departments to ensure proper handling of guests and groups. Ensure reservation requests for suites and other special accommodations are met when possible.
• Conduct regular inspection of VIP rooms and of the entire hotel and liaise with the housekeeping department on deviation from standard set-ups. Ensure that public areas are clean and up to standards.
• Be on hand to meet and escort all arriving VIPs ensuring that their needs are satisfied.
• Ensure proper completion of all local government requirements concerning hotel guests (i.e. securing/scanning of acceptable document from guests and forwarding the same to CID/Police through established electronic method).
• Ensure the strict control of room keys. Supervise the key handling procedures for maximum security.
• Assist subordinates during peak periods.
• Ensure that all rooms which are due to check-out are checked and the daily housekeeping discrepancy reports are resolved.
• Be constantly aware of the room situation of competitor hotels.
• Ensure that all wake-up calls are in order and completed punctually.