Butler

Reporting to the Manager Fairmont Gold, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and engaging service
• Identify and anticipate guests’ needs and ensure personalized service is provided
• Provide Food and Beverage services as required
• Assist with any plans or arrangements the guest intends to make during their stay
• Ensure that all requests from guests are made possible and are followed up on
• Fully understand and have knowledge of all in suite services, technology, amenities, functions and systems
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications:
• Passion for guest service.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Previous experience as a Butler is a must
• Fluency in English, and at least one additional language
• Must have the ability to handle a multitude of tasks and Guest requests.
• Knowledge of Micros-Fidelio Property Management System an asset.
• Ability to work independently and prioritize responsibilities.
• Experience with a Hotel loyalty program an asset.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).