General Manager

Position Summary:

Rixos Hotels part of the AllInclusive Collection is seeking a highly experienced and dynamic General Manager to lead our property in the UAE. This role is designed for an accomplished leader with an extensive background in the hospitality industry specifically within the AllInclusive Concept. The successful candidate will have at least 23 years of experience as a General Manager in the Middle East luxury hospitality segment with a demonstrated ability to elevate service standards and drive business performance.

As the General Manager you will be responsible for overseeing all aspects of operations including but not limited to guest services team member management revenue generation and brand representation. The role reports directly to the Chief Operating Officer for Rixos and AllInclusive Collection. You will play a critical role in shaping the guest experience managing operational excellence and ensuring alignment with Rixos brand pillars goals and values.

Key Responsibilities:

• Operational Leadership:
  Oversee and manage all hotel operations ensuring the highest level of service and operational efficiency. Develop implement and manage systems to meet the daily operational needs of the property.
• Guest Experience Management:
  Ensure that all aspects of the guest experience align with Rixos luxury brand standards. Lead a team that continuously exceeds guest expectations through exceptional service hospitality and attention to detail.
• AllInclusive Concept Management:
  Leverage your expertise in the AllInclusive Concept to drive and optimize guest satisfaction operational processes and profitability. Collaborate with food & beverage entertainment and leisure teams to deliver a comprehensive and seamless guest experience.
• Strategic Financial Management:
  Develop and manage annual budgets forecasting and revenue targets. Analyze financial performance and implement strategies to ensure profitability while maintaining the luxury standards of the property.
• Team Member Leadership & Development:
  Build mentor and motivate a highperforming management team. Foster a positive work environment by promoting a culture of excellence teamwork and professional development. Ensure that training programs are implemented and tailored to enhance the teams capabilities.
• Brand & Reputation Management:
  Represent the brand both internally and externally ensuring alignment with corporate standards and maintaining the Rixos reputation for excellence. Handle guest concerns media relations and community involvement to safeguard the propertys brand identity.
• Compliance & Standards:
  Ensure compliance with local regulations health and safety standards and environmental sustainability practices. Uphold Rixos standards for quality service and operational procedures across all departments.
• Collaboration with Ownership & Corporate Executive Team:
  Regularly report to the property ownership and the Corporate Executive Office for Rixos and AllInclusive Collection providing strategic insights financial reports operational updates and recommendations for continuous improvement.
• Market Positioning & Sales:
  Work with the sales and marketing teams to strengthen market positioning increase brand visibility and develop strategies for increasing occupancy and average daily rate (ADR) in line with the business goals.

Qualifications :

Key Requirements:

• Experience:
  • Minimum of 23 years of experience as a General Manager within the luxury hospitality sector particularly in the Middle East.
  • Proven track record of successfully managing operations profitability and guest satisfaction in a luxury hotel environment.
  • Indepth knowledge and experience with the AllInclusive Concept in hospitality particularly in upscale properties.
  • Experience working in the UAE and familiarity with local regulations culture and market dynamics.
• Education:
  • Bachelors Degree in Hospitality Management Business Administration or a related field.
• Leadership Skills:
  • Exceptional leadership abilities with a focus on team member development engagement and operational excellence.
  • Ability to inspire guide and motivate crossfunctional teams to meet both shortterm and longterm business objectives.
• Financial Acumen:
  • Strong understanding of financial management including budgeting forecasting and cost management.
  • Proven ability to drive profitability while maintaining brand standards.
• Communication & Interpersonal Skills:
  • Strong communication skills in English both written and verbal.
  • Ability to effectively communicate with senior management team members guests and external stakeholders.
• Cultural Sensitivity & Adaptability:
  • Familiarity with the UAEs cultural landscape and ability to operate in a multicultural environment.
  • High level of emotional intelligence with the ability to manage diverse teams and maintain a harmonious work environment.

Personal Attributes:

• Strong decisionmaking capabilities.
• High level of integrity and commitment to delivering excellence.
• Proactive and resultsdriven approach.
• Excellent problemsolving skills and the ability to work under pressure.
• A passion for hospitality and guest satisfaction.

Additional Information :

Rixos Hotels is committed to delivering exceptional experiences to both guests and team members. If you are a driven and experienced leader with a passion for luxury hospitality and the AllInclusive Concept we invite you to apply for the role of General Manager.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a luxury hospitality environment with an international brand.
• Professional growth and development opportunities within the AllInclusive Collection.
• A dynamic and supportive work environment where innovation and service excellence are prioritized

Remote Work :

No

Employment Type :

Fulltime