Reservation and Ticketing Officer

Job Summary:

The Reservation and Ticketing Officer is responsible for managing customer reservations, issuing tickets, and providing exceptional customer service. This role is essential for ensuring smooth booking processes for clients, handling inquiries, and processing payments accurately. The ideal candidate will be detail-oriented, organized, and proficient in communication, ensuring a seamless experience for customers from the reservation phase through to ticket issuance.

Key Responsibilities:

• Reservation Management: Handle customer bookings for flights, hotels, tours, or events, ensuring accuracy and timely processing.
• Ticket Issuance: Process and issue tickets for customers, ensuring all details are correct and confirming bookings as needed.
• Customer Support: Assist customers with inquiries, changes, and cancellations to their reservations, offering solutions and alternatives as required.
• Payment Processing: Ensure payments for bookings and tickets are processed securely and accurately.
• System Maintenance: Maintain accurate and up-to-date booking records in the company’s reservation system.
• Communication: Coordinate with clients and other departments (e.g., sales, operations, finance) to resolve any issues and ensure smooth ticketing and booking processes.
• Documentation: Prepare, review, and maintain all necessary booking-related documents, including confirmations, receipts, and invoices.
• Problem Solving: Address and resolve any issues or discrepancies with bookings or ticketing promptly, escalating to management if necessary.

Qualifications and Skills:

• Education: High school diploma or equivalent required; a degree or certification in tourism, hospitality, or a related field is a plus.
• Experience: Minimum of 1-2 years of experience in a similar reservation or ticketing role, preferably in the travel or hospitality industry.
• Technical Skills: Proficient in using reservation and ticketing software;
• Communication Skills: Excellent verbal and written communication skills
• Customer Service: Strong customer service orientation with a friendly, helpful attitude.
• Attention to Detail: Ability to manage large amounts of information with precision and accuracy.
• Time Management: Ability to work under pressure and meet deadlines in a fast-paced environment.

Working Conditions:

• Full-time position with standard working hours
• Ability to work weekends and holidays as required.