Senior IT Helpdesk Service Desk Support

A new role Senior IT Helpdesk Support Analyst interested in working in a standalone role working in a quite demanding work environment. You will primarily be responsible for providing desk stop support remote and onsite to all employees in the UAE. Reporting directly to the Regional Technology Manager with direct interaction with other IT support team members you will also be tasked to perform the following responsibilities but not limited to:

• Exceptional telephone and email support to users.
  
• Distribute tickets and requests of users and manage esaclation if applicable
  
• Handling the variety of walkin requests to the Service Desk in a professional manner.
  
• Onsite desk side support for the UAE offices
  
• Excellent incident management; progressing and monitoring through to resolution.
  
• Audio visual support meeting room set up and video conferencing support
  
• Imaging installation and setup of PC equipment
  
• Support of HP printers / MFP devices
  
• Setup and support of mobile devices
  
• Create support documentation and knowledge articles for use by the IS team and the business.
  
• Involvement in ad hoc projects for UAE and other countries (when needed)
  

Requirements

To be considered for this role you need to meet the following requirements:

• A degree holder in IT with ITIL certification
  
• With at least 5 years of relevant experience
  
• Have worked with large multicultural professional work environment; previous/current work experience in a law firm would be a plus
  
• Exceptional ability to provide technical support and resolve queries.
  
• Indepth knowledge of computer hardware software and networks.
  
• Knowledgeable in database maintenance and system security.
  
• Currently based in the UAE
  

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