Spa Wellness Therapist Female

POSITION SUMMARY

Under the general guidance of the Director of Spa assist in ensuring that all guests receive high quality personalized service homecare wellbeing program and to perform therapy treatments for the members and guests and assist in promoting and marketing the Spa

Duties & Functions:

• Be responsible for spa treatment consultations and identification of possible contraindications.
• Be responsible for performing beauty therapy treatments massage and body therapy treatments and specialized treatments for the members and guests to the required standard and provide guests with homecare wellbeing program.
• Be responsible for after care advice for the member of guest
• Be responsible for achieving retail sales
• Ensure that all treatment rooms and therapy back of house areas are maintained to high standards of cleanliness and hygiene
• Ensure that all equipment is serviced as part of a preventative maintenance program
• Carry out spa tours and spa consultations with guests and members giving personalized advice and promote facilities treatments and products
• Assist during spa promotions and events
• Assist with marketing and public relations
• Have complete knowledge and understanding of all services and products offered
• Uphold the standards of sanitation and sterilization as directed by law and the spas policies and procedures
• Perform prep work properly clean and restock room as required
• Actively promote the spa treatments services and retail as well as programs promotions and/or discounts available
• Handle guests questions and concerns professionally and courteously
• Provide accurate appropriate and immediate responses to all requests by guests
• Possess the ability to work without direct supervision
• Assist in all areas of spa operation as requested by management
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention
• Ensure correct records are kept for member and guest visits treatments and purchases
• Ensure correct information is recorded for stock control in accordance with the Senior Therapist
• Be responsible for treatment laundry stock inventory and security
• Ensure that all potential and real hazards are reported immediately and rectified
• Ensure that all staff within the department works in a manner unlikely to give risk of harm or injury to themselves or others.
• Ensure therapists are trained to brand standard and following all SOP
• Track and control professional product usage
• Inspect and maintain all areas of the spa including reception
• Inventory control along with the Director of Spa.
• Assist Spa Supervisor with all tasks in their absence
• Mystery shop the therapist and reception teams
• Linen inventory and control
• Answer the phone promptly and use the guests name throughout the phone conversation.
• Acknowledge and greet everyone who enters and leaves spa facilities.
• Maintain eye contact when addressing external and internal guests.
• Handle guests questions and concerns professionally and courteously.
• Provide accurate appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.
• Responsible for scheduling tours spa day packages treatments and personal training.
• Carry out spa tours and spa consultations with guests and members giving personalized advice and promote facilities treatments and products.
• Responsible for the sale of gift vouchers and their redemption.
• Responsible for pre and post treatment advice for clients when booking appointments.
• Responsible for stating important contraindications when booking appointments.
• Schedule bookings for the members and guests to the required standard.
• Ensure that all new clients fill in a spa consultation card and keep this record updated with current information on the Book4Time system.
• Ensure that all spa reception areas are maintained to high standards of cleanliness.
• Ensure that all equipment is serviced as part of a preventative maintenance program.
• Responsible for achieving retail sales.
• Responsible for processing bill payments and receipts.
• Be an example to the staff of personalized service positive attitude and professionalism.
• Assist during spa promotions and events.
• Ensure all displays are changed regularly.
• Properly open and close spa each day according to Standard Operating Procedures.
• Utilize spa computers with skill and proficiency.
• Actively promote the spa treatments services sessions and retail as well as programs promotions and/or discounts available.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Attend spa staff meetings.
• Attend required training courses and seminars.
• Responsible for all retail stock security.
• Responsible for recording all the necessary information in the spa Book4Time computer system.
• Responsible for cancellation bookings and waiting list for members and guests.
• Responsible for recording member and guest comments.
• Ensure correct records are kept for member and guest visits treatments and purchases.
• Responsible for all daily takings and usage reports

Specific Job Knowledge & Skills:

• High School Diploma or equivalent required
• Possess active license or certification in related field
• One to two years in a public contact position preferably in an upscale or lifestyle brand hotel
• Possess a gracious friendly and fun demeanor
• Ability to multitask work in a fastpaced environment and have a highlevel attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork.

Physical Abilities:

• Move lift carry push pull and place objects weighing less than or equal to 10 kg          without assistance
• Requires grasping writing standing sitting walking repetitive motions bending climbing listening and hearing ability and visual acuity
• Stand sit or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees including bending twisting pulling and stooping

At SO/ Uptown Dubai we do more than just deliver a service. We endeavour to think big go beyond expectation to make a positive impact that creates an unforgettable experience for our guests and our teams. Were all expected to show initiative empowerment and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests enquiries preparing reports operations or just sharing with a guest what is hot in Uptown from a guests perspective every exchange should feel seamless and effortless.

At all levels and positions within our organization our success is incumbent on a set of behaviours each of us are committed to. These include adhering to company policies and procedures maintaining confidentiality protecting company assets and upholding quality standards. Because were an avantgarde and stylish brand were also passionate about maintaining a professional uniform personal appearance and bespoke communications. There is no room for ego: come as you are humble and kind. At SO/ we work hard but make it fun.

Remote Work :

No

Employment Type :

Fulltime