Waitress

PURPOSE OF POSITION

To work together with the support of colleagues and superiors to create a luxurious and professional F&B experience for our guests. To remain motivated efficient and guest centric to help the department and the hotel meet goals and objectives. To ensure absolute guest satisfaction and adhere to consistent standards under the supervision and guidance of the Outlet Leaders.

KEY ROLES & RESPONSIBILITIES

 Fulfill the expectations of the Outlet Leader in regards to discipline grooming standards and punctuality

 Have a strong understanding of all LQA standards and ensure they are respected during the operation at all times

 Follow the LQA and Outlet service standards whilst working to maximum efficiency to ensure a smooth operation guest satisfaction and Service Excellence

 Must have strong F&B and menu knowledge in order to describe the dishes and advice our guests accordingly through actively studying the menus and taking part in trainings and monthly quizzes

 To have a strong understanding of all allergens and dietary requirements and follow the SOP for guest allergies strictly

 Have full knowledge of the bar operation including but not exclusive to coffees teas and cocktails and ensure a highquality standard of production

 Support fellow colleagues within the Outlet where and when required in order to ensure a seamless experience for our guests and colleagues alike be it in the Bar Sections Back Area etc. while ensuring that your duties are completed to the highest level and standard

 Must follow all processes and SOPs strictly and efficiently as instructed by the Outlet Leader/Manager

 Address all guests by name to create a personalized service and adhere to the Raffles Service Culture and Outlet standards

 Recognize and acknowledge all our regular and VIP guests and their preferences

 Update Outlet Leader/Manager on guests preferences obtained during the first in order for them to be updated (in Opera for In House guests) and share the information with team members

 Conduct regular quality checks to ensure guests satisfaction levels thereafter handling feedback in a correct and professional manner and reporting any issues directly to the Outlet Leader/Manager

 Follow the process of escalation by immediately reporting any complaints incidents guest issues or any other challenges to the Outlet Leader/Manager

 Perform all opening closing and side duties and fill out the required checklists

 Support the Team to conduct monthly equipment inventories to ensure a standard stock of all essential materials and equipment and report any discrepancies to the Outlet Leader/Manager

 Ensure proper segregation of the waste management are applied at all time as part of the planet 21 initiative

 Help minimize waste breakages and mishandling of supplies and equipment

 To assist the Outlet Leader/Manager in liaising with other departments such as Housekeeping Stewarding and Engineering to ensure a high standard of cleanliness and maintenance is maintained at all times

 Take responsibility for the cleanliness of the Outlet following a clean as you go mentality

 Ensure the outlet is clean tidy and clearance is completed quickly to maintain a clean hygienic and tidy outlet and workplace

 Maintain the ALL SAFE standards throughout the department and ensure all safety and hygiene procedures are strictly followed

 Have good knowledge of our outlet goals and use skills such as upselling to assist in reaching the targets

 Actively contribute to strong communication within the team both verbally and in the team WhatsApp group

 Maintain complete knowledge of all F&B services outlets and other hotel services in order to advise all guests accordingly

 Follow up with all necessary departmental paperwork side duties and meet any deadlines punctually as set by the Outlet Leader/Manager

 Ensure that outlet logbooks files tracking sheets and other financial reports are being kept up to date to ensure accurate tracking is followed at all times

 Attend trainings conducted by the Outlet Leader/Manager Departmental Trainer and the HR department with enthusiasm and demonstrate a desire to learn

 To maintain a positive and motivated attitude at all times during the work place

 Able to account and handle cash effectively efficiently with integrity and follow established and proper accounting procedures

 Carry out any other duties as and when assigned by the Management of the Hotel

 Assist other Food & Beverage Outlets in their operations within peak times when needed and do so with willingness and positivity

Qualifications :

PERSONAL ATTRIBUTES

 A positive energetic and motivated personality and professional attitude

 Must be wellpresented and professionally groomed at all times

 A hardworking attitude who is ready to complete all duties responsibilities and additional tasks set by the Outlet Leader/Manager with positivity

 Strong interpersonal and communication skills

 Must always have a friendly attitude develop strong working relationships with all colleagues and Leaders demonstrating respect and gratitude understanding

 Use professional verbal language and body language at all times

QUALIFICATIONS

 Hospitality Studies is preferable

 Strong reading writing and oral proficiency in the English language

 A second foreign language is a plus

 EXPERIENCE

 Minimum of 2 years experience within Food & Beverage

 Experience in 5* luxury hospitality

Remote Work :

No

Employment Type :

Fulltime