Speciality Hostess - FB

Summary

As a Speciality Hostess at Banyan Tree Dubai your role is crucial in creating a warm and inviting atmosphere for our guests from the moment they arrive. Youll warmly welcome guests provide helpful information youll play a key part in providing excellent service and creating memorable dining experiences for our guests.

Responsibilities

• Warmly Welcome Guests: Greet guests with a warm and friendly demeanor as they arrive at the F&B outlet.
• Manage Seating: Efficiently manage the seating chart to facilitate table rotation and optimize dining space usage.
• Provide Wait Times: Offer accurate wait times to guests and diligently monitor waiting lists.
• Assist Guests: Address guest inquiries and provide comprehensive information about our menu specials and promotions.
• Ensure Guest Satisfaction: Proactively address any concerns or special requests to ensure guest satisfaction.
• Collaborate with Team: Work closely with servers and kitchen staff to coordinate and ensure a seamless dining experience.
• Handle Reservations: Manage reservation inquiries effectively and confirm reservations promptly.
• Update Reservation System: Keep our reservation system updated with precise and current information.
• Maintain Atmosphere: Assist in maintaining a visually appealing and welcoming atmosphere for our guests.

Qualifications :

Experience/Certificates/Education

• Previous experience in a similar role internationally or a minimum of 2 years in luxury hotel and highend restaurant environments.
• Strong interpersonal and communication abilities.
• Friendly and hospitable approach prioritizing customer satisfaction.
• Proficiency in problemsolving and handling guest inquiries with tact.
• Excellent organizational skills with keen attention to detail.
• Good oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Ability to work independently and efficiently in a dynamic and fastpaced environment.
• A passion for delivering exceptional customer service.
• Ability to work effectively and contribute in a team.
• Selfmotivated and energetic.
• Maintain a clean tidy and wellgroomed appearance consistently.

Remote Work :

No

Employment Type :

Fulltime