Junior Senior Programme istant Dubai - Fitch Learning

Junior/ Senior Programme Assistant Dubai

• Innovative and enthusiastic for teaching and providing client services
• Source of the intellectual as well as the practical answers that our clients need to succeed in a global marketplace
• Stimulating place to work and progress your career

• Work with Project Managers to ensure seamless transition of projects to business as usual operations
• Work with the project team including Project Coordinators to ensure project objectives are met
• Oversee endtoend of workshops including training schedules travel vendors classroom setup delegate communication coordination with client teams etc.
• Provide guidance to the project team on material management including liaising with authors & stakeholders publishing of material quality control etc.
• Work with Programme Managers to ensure seamless transition of Academys.
• Project management all aspects of the of the assigned programmes (Course or Academy).
• Manage preprogramme activities such as raising tickets (Portals VILT Contentetc.) Allocation Sheet introduction correspondences logistics and assessments.
• Manage postprogramme activities such as compiling feedback invoicing production of scorecards budget reports and document lessons learnt
• Dashboard reporting across the various programmes to share with the client and internal stakeholders
• Manage highvolumes of queries from clients delegates and stakeholders
• Proactively monitor risks & issues before they arise and escalate as per the project governance
• Ensure all project metrics are satisfied and all critical events have taken place
• Maintain good relationships with project stakeholders including clients project sponsors instructors planning and other internal teams

• 1 to 3 years experience in managing projects programmes workshops or events
• Good understanding on portals like Zendesk Docebo and VLT
• Proactive in seeking guidance where appropriate
• Capable of working and coaching team members to complete tasks to a high standard
• Quick to act thinking ahead mitigating potential issues before they may happen
• Excellent communication skills; verbal and written
• Exceptional attention to detail time management and prioritisation skills
• Ability to model data product reports in Excel and analyze the data produced
• Strong IT skills including fluency in Excel Word and PowerPoint
• Experience within Learning and Development and Project Management is desirable

• Exceptional time management and prioritisation skills
• Attention to detail
• Quick to act and responsiveness
• Ability to think ahead and foresee potential issues before they may happen
• 360 vision look beyond the initial tasks and at all aspects of the project
• High Awareness of client profile and culture
• Good communication skills spoken and written
• Inspires trust and confidence in others