istant Manager Claims - Lockton Inc

At Lockton were passionate about helping our people achieve their ultimate potential. Our people are curious actionoriented and always striving to make ourselves and those around us better. Were active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients giving back to our communities and being a part of our caring culture you belong here.

The role of the Assistant Claims Manager is to develop manage preserve and enhance claim services for allocated clients. To ensure overall core servicing standards are maintained so business is retained and developed. This role requires an Arabic speaker.

Key Tasks and Duties:

• Design and implement bespoke claim procedures for clients.
• Consider the clients claims handling requirements and the most efficient means of delivering that service giving due consideration to the appointment of loss adjusters and Third Party Administrators.
• Issue Claims Handbooks documenting the agreed procedures.
• Agree document and implement Service Level Agreements with Insurers/Third Party Suppliers and to audit/monitor performance against them.
• Report any major or sensitive claims to Account Executive responsible and assist in the monitoring and management of those claims to conclusion.
• Involve Claims Consultancy on major or complex losses.
• In partnership with the Claims Analyst establish and ensure delivery of claims analysis reports identifying trends and discuss the findings and solutions with clients where appropriate.
• To attend prerenewal strategy meetings for allocated clients.
• Responsible for ensuring claims information is provided for renewal liaising effectively with the Claims analyst and Claims Technician as appropriate.
• Monitor all claims handling for allocated clients where claims are reported directly to insurers and where regular audits are required.
• Ensure that service standards are maintained by all providers including insurers loss adjusters solicitors motor accident managers as well as Lockton

Provide Excellence in Service to Our Clients Our Markets & Our Associates

• Takes personal responsibility for managing internal and external client relationships.
• Takes pride in and accountability for understanding and exceeding client expectations.
• Focuses on adding value.
• Delivers what the client expects knows what they desire and impresses them by delivering the unexpected.
• Written and verbal communication is clear and concise.

Provide commitment to the development of ourselves & our associates

• Attend in house classes and workshops for continuing development.
• Attend training programs conferences or courses to improve present job skills.
• Complete all mandatory training within agreed timescales.
• Take responsibility for own career and development.
• Treat all associates with dignity fairness and respect.
• Represents Lockton well within the community.

Be committed to enabling financial success

• Promotes growth through excellence in service provided.
• Identifies and promotes cross selling opportunities.
• Works with clients markets & associates to ensure cash management is within agreed standards and targets.

Drive service excellence efficiency & productivity through effective business operational processes

• Demonstrates flexibility to change.
• Identifies improvement opportunities.
• Ensures quality is evidenced.
• Ensures compliance with relevant legal and regulatory requirements through following.
• Lockton policies and procedures
• Maintains specialised knowledge in order to provide maximum value to the client

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