Operation Executive Warehouse -

• Contribute to the budget planning for expense and effective last mile delivery operation.
• Direct develop and continuously review operations workflows processes and job responsibilities within the last mile environments.
• Ensure all KPIs are adhered to and SLAs are achieved including ISO HSSE and Fleet. Meet compliance requirements and monitor and report failings taking corrective action where necessary
• Review Operational processes from a risk management perspective; identify and qualify new areas of risks and escalate concerns to the HSE stakeholder
• Manage the fleet resources and ensure preventive maintenance of the vehicles to ensure efficient transportation capabilities
• Manage the Transport Management System (TMS) and Warehouse Management System (WMS) ensuring that it is fit for purpose and can add to operational efficiencies
• To ensure that all sales force queries are logged investigated responded to and resolved in a timely and effective manner.
• Prepare periodic reports for Customer Relations Operations and General Management as per the agreed templates and standards.
• Manage daytoday vendor relationships with UAE External Fulfilment Partners and be the first escalation point for the vendor and also internally within Al Tayer Retail
• Respond proactively on any critical situations that may impact the orders flow and can affect customer deliveries (Technical Outages Cross Boarder Seasonal Impacts)
• Analyze 3PL performance data and produce regular management reports to senior management within logistics
• Control operational planning and capacity requirements including balancing internal workloads and capacity across the network
• Ensuring regular cycle count and validation on report and take necessary action to maintain inventory accuracy in Last Mile area.

• To demonstrate the behaviors expected of a leader to the team supporting the strategic direction and vision
• Coach and motivate reportees to enhance performance and produce quality standards and outputs ensure that they are continuously developed and provided feedback
• Provide direction on developing and sharing best practices across the team
• Maintain Health Safety & Environment (HSE) practices in the working environment in order to minimize the risk of damage property and injury to self and colleagues.
• Work closely with Talent acquisition to give direction on the skills and experience required for new talent coming into the team
• Ensure that new recruits are supported in order to ensure the successful completion of their probation.
• Ensure that performance are reviewed regularly and activities are conducted to ensure the continual development and productivity of all members of the team with positive reinforcement. This includes documented performance monitoring coaching and development as well as conducting annual/quarterly performance reviews.
• Regularly communicate to the team on operational performance and brief on upcoming events.
• Support management of employee engagement issues and disciplinary matters to ensure that supervisors follow company process and values
• Create a positive work environment that results in low attrition sickness and absence reduction to ensure that collective and individual targets are met.
• To utilize the Companys reward structures and employee recognition schemes to encourage and recognize outstanding performance.

Job Requirements
Education/Certification and Continued Education

Graduate ideally degree in supply chain

Years of Experience

5 years in a logistics/supply chain environment managing other 3 years in an ecommerce retail environment

Knowledge and Skills

ERP and Fleet Management systems
Additional Requirements First Aid an advantage

Financial acumen with the ability to manage budgets and preferably Good knowledge in WMS.

Strong Communication and Interpersonal skills.