Software Support Engineer POS

• Responsible for building.NET Core applications using .NET Core technologies (ASP.NET Core MVC API Restful and Entity Framework) for backend.
  
• Interpret requirements to develop APIs and integrations using agile methodology.
  
• Provide L1 and L2 technical support for cloudbased applications and servicesincluding troubleshooting and resolution of issues at service component level by analysing logs and write test scripts.
  
• Collaborate with internal teams to resolve complex technical issues and escalate to Level 3 support when necessary.
  
• Responding in a timely manner to service issues and customer requests either via phone email or chat until theyre solved.
  
• Responsible for UI design work for applications like POS systems and selfservice kiosks.
  
• Test implement and roll out new POS systems. Support all phases from planning to deploy of future releases of POS software and components.
  
• Provide technical support for the POS hardware.
  
• Continually enhance and expand technical knowledge of the POS external systems and tools utilized by the POS Team and Helpdesk.
  
• Quality assurance testing of new version of the POS and related software including both manually entered test cases and use of automated test tools.
  

Requirements

• Bachelor s degree in information technology Computer Science Engineering or related field.
  
• Min. 5 years experience in .NET and C#.
  
• Advanced knowledge of how APIs (e.g. REST/SOAP/JS) work and understanding of Json and XML data formats.
  
• Experience in Java JavaScript CSS3 HTML 5.
  
• Good knowledge on POS (Point of Sale) or SCO (SelfCheckOut) system would be an added advantage.
  
• Strong knowledge of Structured Query Language (SQL).
  
• Knowledge of remote access tools and other supportive technologies
  
• Knowledge of external systems and payment gateways and how they interact with the POS.
  
• Demonstrated ability to learn and experiment in future POS related technologies for activities like testing evaluation proof of concept.