ICT Service Desk Engineer

Qualifications

• Minimum Diploma
• CCNA/CCNP/ITIL Certification preferred
  

Experience

• A minimum 2 years of experience preferably in customer service within an International IT / Telecommunications organization.
• Experience Service Support and or Delivery role.
• Good understanding of ITIL for service management
  

Skills

• Basic knowledge of Cloud Services (VMware and Open stack)
• Keyboard proficiency and PC skills (MS Office and MS Outlook).
• Customer Service focused and Sales orientated
• Team player
• Flexible approach towards work
• Self-motivated / Self-starter
• Able to work in shifts
• Problem solving / Analytical skills
• Strong communication skills written and verbal in one, but preferably two of the following
• Languages – Arabic / English preferred