Customer Focus
· Effective resource planning for customer service.
· Ensure regular training of store staff on all aspects of customer service,product knowledge and selling skills.
· Implements a high standard of customer focus within the store.
· Regularly assesses customer service standards within store
· Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
· Ensure customer needs are met and complaints/queries are resolved in a timely manner
Assess mystery shopping feedback and prepare action plan for improvement