Store Manager

Customer Focus · Effective resource planning for customer service. · Ensure regular training of store staff on all aspects of customer service,product knowledge and selling skills. · Implements a high standard of customer focus within the store. · Regularly assesses customer service standards within store · Create seamless customer service orientation among store employees by ensuring timely and efficient customer service. · Ensure customer needs are met and complaints/queries are resolved in a timely manner Assess mystery shopping feedback and prepare action plan for improvement