Customer Service Manager - Safran
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Description du poste
- Ensure the team processes internal and external customer purchase orders and requests in a timely manner
- Review customer orders EDI web portal based email for accuracy
- Take an active role in identifying and resolving any order issues
- Understand all aspects of the Order Management process
- Provide Order Processors with training and guidance; assist coworkers with resolutions of issues on orders.
- Develop document existing and new processes/procedures
- Partner with Sales Operations Quality & Finance to streamline interconnecting processes impacting Order Management
- Maintain the companys order processing manual
- Review daily order deck to ensure order accuracy
- Monitor Order Processing productivity and SOM activity through Order Management
- Ensure team can effectively resolve customer issues/concerns
- Respond to customer escalated inquiries and requests
- Develop and maintain excellent relationship with customers both internal and external
- Manage customers backlog order and customers billing process
- Maintain working knowledge of M3 and SAP products and order processes
- Perform other ad hoc duties as assigned
- Manage departments schedule to attend shipping/production needs
- Track and make sure billing and invoice reach to customer successfully
- Assist with billing dispute if needed
- Work with Operations and Program Management team to reduce errors double activities and inefficiency.
- Customarily and regularly directs the work of two or more employees
- Responsible for hiring termination and the advancement/promotion of employees
- Customarily and regularly exercises discretion and independent judgment
Exigences du poste
Problemsolving well organized detailed oriented and accurate excellent written and verbal communication skills. Advanced skills in Microsoft Excel PowerPoint and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
Safran est un groupe international de haute technologie oprant dans les domaines de laronautique (propulsion quipements et intrieurs) de lespace et de la dfense. Sa mission : contribuer durablement un monde plus sr o le transport arien devient toujours plus respectueux de lenvironnement plus confortable et plus accessible. Implant sur tous les continents le Groupe emploie 92 000 collaborateurs pour un chiffre daffaires de 232 milliards deuros en 2023 et occupe seul ou en partenariat des positions de premier plan mondial ou europen sur ses marchs. Safran sengage dans des programmes de recherche et dveloppement qui prservent les priorits environnementales de sa feuille de route dinnovation technologique.
Safran est la 1re entreprise du secteur aronautique et dfense du classement Worlds Best Companies 2023 du magazine TIME.
Safran Aerosystems conoit des solutions de haute technologie qui optimisent la performance des aronefs et la scurit des vols. Numro 1 mondial des systmes dvacuation durgence et des systmes oxygne pour lquipage Safran Aerosystems est galement un acteur majeur des systmes carburant et fluides.
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Suprieure 3 ansThis job has been sourced from an external job board.
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