JOB TITLE:
Waiter/Waitress
POSITION TYPE:
Full time
REPORTING TO:
Floor Manager / Supervisor
OBJECTIVES:
- To provide the best possible service to our guests in accordance with our cycle of service and to serve customers in a professional efficient and courteous manner.
- To be fully familiar with every beverage and dish served in the Bar and Restaurant and to provide detailed explanations as requested.
- To treat our guests like Superstars!
DUTIES:
- To follow our Cycle of Service at all times.
- To clean agreed designated areas in accordance with laiddown procedures morning/evening routines and hygiene requirements.
- To ensure dirty or damaged checkered napkins are counted.
- To ensure that table set up and decorations are fresh and comply with agreed standards.
- To set tables to laiddown standards ensuring that all items used are clean undamaged and in a good state of repair (report any damage to the Head Waiter).
- To ensure sideboards on stations are adequately stocked with replacement cutlery napkins or other established needs be they food or equipment.
- To guide guests during their experience (menu and ingredient knowledge).
- To take orders from guests and ensure these are executed in an accurate and efficient manner.
- To be fully knowledgeable with the composition of all menu items.
- To serve food and beverages in accordance with laiddown standards but above all in a professional courteous manner.
- To identify sales opportunities to maximize revenue.
- To clear tables and ensure they are cleaned as soon as it is apparent that customers have finished their food and/or drink. There must be an acceptable balance between speed yet allowing customers to finish their meal without feeling rushed.
- To ensure that customers are correctly charged present the bill and take payment from the customer in accordance with the procedures of the establishment.
- At all times to be aware of and practice good customer relations assisting the guest in any way which does not adversely affect other customers.
- To attend all compulsory training sessions.
- To be continually aware of and maintain the highest standards of personal hygiene and dress code.
- To report any suspicious packages or parcels to management without delay.
- To take part in any fire or evacuation drills and ensure complete familiarization with all exits including those normally used by customers as well as fire escapes.
- Carry out any other reasonable request asked by the management.
Remote Work :
No