Housekeeping Attendant

A little taste of your day-to-day

• Cleans and services assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning, and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
• Wears safety protection equipment as provided in line with department regulations and any local legislative requirements
• Handles and stores chemicals in line with hotel regulations and any local legislative requirements
• Greets and acknowledges guests
• Notifies supervisor when service is complete so rooms may be sold or occupied
• Reports any room unable to be serviced to supervisor according to established procedures
• Reports to supervisor the needed repairs or unsafe conditions
• Always follow established safety procedures. Immediately reports any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
• Responds to guest complaints, special requests and takes action to ensure guest satisfaction
• Monitors and controls supplies and amenities and minimises waste within all areas of housekeeping
• Reports, turns in, and/or logs all lost and found items according to established procedures
• Maintains Hotel information to be able to provide information to guests
• Assists guests and escorts them to locations within the hotel at their requests
• Ensures working knowledge of all hotel’s public areas
• Ensures cleaning schedules are completed in a routine and timely manner
• Recycles where possible
• Works as part of a team and communicates with other departments as per hotel procedures to ensure excellent quality and service
• May regularly assist with deep cleaning projects
• May have turn-down duties
• May assist with other duties as assigned
• Safeguards hotel property
  

What We Need From You

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Fluency in the English language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths, and computers, especially our reservations system, Opera.
• Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally, you’ll have spent at least two years in a guest service position in a 5-star property
• Ability to work independently and within a team environment