Account Manager - HSB

Company
HSB
Location
Abu Dhabi United Arab Emirates

Responsible for the commercial aspects of the companys service delivery execution in the assigned region. The job requires both customer relationship management and internal coordination activities to be performed in support of the companys business objectives.

Directly work with local Service Delivery staff and Global Sales Support Team to provide services to customers and develop business for the company.

Act as the primary commercial liaison between customers and HSB to expand business.

• Obtain detailed information and supporting document from the customer.
• Provide the customer with general requirements of the service being requested
• Work with customer to determine scope of work generate estimate and prepare quote using CRM and participate in the contracting process and negotiations.
• Follow up on sales leads and close as orders by utilizting resources within the company.
• Coordinate project needs and schedule with Supervisors (SCSs) Design Manager Compliance Engineer ICSS and Inspectors as applicable.
• Act as the primary point of contact after a service contract is executed to ensure that expectations and project deliverables are met.
• Monitor project progress and maintain all project information in D365 system.

Participate in the development and execution of business growth initiatives:

• Identify potential new business customers and seek out new business opportunities.
• Provide revenue forecast and sales report to Manager Global Sales Support Team.

Collaborate with Global Sales Support Team

• Participate in weekly team call and share information/experience with the team.
• Support/participate in the Intercompany projects and global projects.

Initiate NDA and Non Standard Contract Review Checklist Process

• Manage customer contract negotiations.
• Work with Project Contract Manager to complete the internal process.

Education and Experience:

• Bachelors degree in Mechanical Engineering or Business Management or equivalent.
• 3 years experience in either a technical sales role or customer service delivery role.
• Or 3 years experience in Inspection Agency / Certification Company.
• 3 years experience in an industrial / manufacturing setting.

Knowledge and Skills:

• Customer focused excellent customer service and communication skills.
• Self driven exemplified by a sense of ownership of customer relationships and a sense of urgency to meet business objectives.
• Project management and coordination skills.
• Ability to prioritze tasks and schedule time with minimal supervision and direction.
• Work independently and efficiently.
• Experience working with cross functional teams good collaboration skills.
• Knowledge of international codes and standards (training will be provided)
• Technical aptitude as demonstrated by an ability to understand pressure equipment documentation.