Head Host

Responsibilities include the following:

• Manage all staff on duty and ensure they are performing their jobs properly
• Inspect all equipment at the beginning and end of the shift and report concerns or repair needs to the General Manager
• Holding pre-shift tee times with front of house staff daily
• Address and resolve complaints from guests and employees, including simulator crashes, customer complaints, and business-related questions
• Manage the flow of the day, including managing simulator assignments, events, and redirecting staff to uphold the 5i standard
• Coach and develop team members, while identifying key talent to ensure contestant pipeline and bench strength of talent for GM/ AGM to develop and train well as train new staff
• Supervise opening and closing procedures to ensure the space is properly cleaned and ready for customers
• Have an in-depth knowledge of simulator function and troubleshooting
• Have an in-depth understanding of our simulators and booking to properly handle all customer requests
• Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf
• Oversee all aspects of league night management and serve as point of contact for staff and guests on all golf league inquiries
• Help to coordinate league payments and team schedules
• Manage weekly league nights with a focus on creating an inclusive and competitive atmosphere
• Ensure a positive customer experience and that all contracted services for events are delivered, ultimately driving return business and word-of-mouth recommendations
• Act as on-site lead during events including greeting event guests, preparing the space, resolving issues or complaints, etc.
• Perform financial audits and spot checks on the floor to ensure no misuse
• Follow Dubai municipality guidelines to ensure food and beverage safety at all times
• Assist with maintaining records for staff health cards, medicals, visa and BFH training
• Maintain training records for assigned department
• Maintain venue ‘One File’ with all licenses, documents and permits
• Oversee first aid kits to ensure all are always full stocked
  

Strong customer service skills.

Excellent communication and interpersonal skills.

Multitasking and time-management skills, with the ability to prioritize tasks.

Attention to detail and problem-solving skills.

Receive, sort, and distribute daily mail/deliveries.

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

Answer, screen, and forward incoming phone calls. Provide basic and accurate information in-person and via phone/email. Greet and welcome guests as soon as they arrive at the office.

Required Qualifications: Hospitality experience encouraged but NOT required

• Upbeat energy and enthusiasm
• Positive ‘Can-do’ attitude
• Ability to work in a fast paced environment and work with a team
• Ability to stand, walk and bend for long periods of time
• Proficient verbal and oral communication skills
• Ability to lift up to 50 lbs
• Able to be proactive and anticipate guest needs
• Flexibility to work a variety of working shifts and patterns