ACCOUNTABILITIES:
The Support Technician will:
- Participate and contribute to largescale projects with occasional supervisory responsibilities as required;
- Conducting the setup and maintenance of the Company networking infrastructure including but not limited to networks wifi access points firewalls/antivirus office equipment Microsoft servers UPSs and switches;
- Carry out routine networking and routing as required;
- Carry out cabling for IT and telephone systems jobs;
- Liaise with external suppliers on maintenance managing issues through to resolution;
- Provide proactive firstline support for staff with timely assistance for all support enquiries;
- Support the IT Senior Technician & Manager in disaster recovery or system down situations;
- Conduct the backup schedule and restore any data as required;
- Set up new users and process leavers in accordance with agreed IT procedures;
- Carry out other reasonable workrelated requests as directed by the Line Manager.
REQUIRED SKILLS EXPERIENCE AND COMPETENCIES:
- Previous IT experience in an IT service delivery team or MSP required.
- Relevant IT qualifications such as CompTIA A or equivalent and Microsoft certifications are essential.
- Vendor certifications in M365 EntraID WatchGuard Veeam StorageCraft and Mimecast would be an advantage.
- Team Working and Communication
- Exceptional interpersonal skills with experience in interaction at all levels including clients senior management.
- Strong communication skills to effectively work within teams and conduct project work
- Attention to Detail
- Excellent analytical and problemsolving skills to achieve prompt resolution
- Excellent task and timemanagement
- Efficiency and organisation in all responsibilities.
- Flexibility/Resilience
- Dealing effectively with daytoday responsibilities often under time pressure.
- Adaptability in the face of changing situations & priorities
- Ability to continually learn new applications and technologies
- Demonstrable aptitude for effective troubleshooting and problemmanagement
- Integrity and Commitment
- Ability to demonstrate a high level of integrity and work ethic
- A cando attitude with a keen willingness to learn and develop
- A commitment to excellent customer service
Remote Work :
No