Epicore Support

Position Title: MidLevel Epicor Support
Location: UAE

Job Description:
We are seeking a knowledgeable and proactive MidLevel Epicor Support to join our team. The ideal candidate will have a strong background in providing support for Epicor ERP systems with a focus on troubleshooting configuration and user training. As a MidLevel Epicor Support heshe will play a critical role in ensuring the smooth operation of our environments and assist with ongoing enhancements and optimizations.

Responsibilities:
1. Provide daytoday support for Epicor Kinetic system users addressing inquiries issues and enhancement requests in a timely manner.
2. Perform troubleshooting and root cause analysis to resolve system errors data discrepancies and performance issues.
3. Configure and customize Epicor modules to meet business requirements including but not limited to: Manufacturing Financial Management Supply Chain Management
4. Collaborate with crossfunctional teams to identify opportunities for process improvements and system optimizations.
5. Assist with system upgrades patches and migrations ensuring minimal disruption to business operations.
6. Develop and deliver enduser training and documentation to promote effective utilization of Epicor functionalities.
7. Participate in testing activities for system changes enhancements and integrations.
8. Stay abreast of Epicor product updates industry best practices and emerging trends to continuously improve system performance and functionality.
9. Maintain accurate documentation of system configurations customizations and support activities.
10. Engage in creating support tickets in Epicor support portal as when needed

Requirements:
1. Bachelors degree in Information Technology Computer Science Business Administration or related field.
2. Minimum of 5 years of experience providing support for Epicor ERP systems preferably Kinetic Epicor 10 or later versions.
3. Strong understanding of Epicor ERP functionalities modules and configurations.
4. Excellent problemsolving skills and ability to troubleshoot technical issues independently.
5. Effective communication and interpersonal skills with the ability to interact with stakeholders at all levels of the organization.
6. Experience with BAQs Dashboards creation BPMs system integration tools and techniques.

7. SQL Server DB maintenance develop custom complex queries and reports.

Remote Work :

No