Patient Coordinator

JOB PURPOSE:

The Patient Coordinator is responsible for providing the highest level of customer service and support to the day-to-day clinic operation to ensure a seamless client experience.

KEY ACCOUNTABILITIES:

Customer Service

• Greet clients and create a warm and welcoming environment
• Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures
• Manage all incoming clients and phone calls in a professional manner
• Ensure the highest level of customer service is provided at all times
• Introduce clients to the treating specialist at the time of their appointment
• Ensure the clinic is neat and tidy at all times
• Manage the clients and waiting area in an effective and professional manner
  

Reception/General Administration Duties

• Manage all incoming phone calls in a professional manner
• Schedule all client consultations and appointments
• Manage the daily schedule of the clinic and all bookings
• Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments
• Ensure all paperwork is prepared, recorded and filled accordingly
• Perform any adhoc duties as required to assist in the daily clinic operation
• Ensure all client information is kept confidential and any sensitive information is protected at all times
  

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:

No formal qualification required, although a Diploma or Bachelor Degree is desirable.

Minimum Experience:

• 5+ years working in a role with a high level of customer service experience essential
• Experience working in a fast paced environment
• Previous administration experience desirable
  

Job-Specific Skills:

• Knowledge of administration
• Proficiency in scheduling and organizing calendars for multiple people
• Ability to handle multiple tasks and prioritize workload
• Strong ability to build relationships with all stakeholders
• Excellent customer service skills
  

Behavioural Competencies :

• Excellent communication and interpersonal skills
• Highly organized with attention to detail
• Strong planning and time management skills
• Flexible with working hours
• Team player