Knowledge, Skills, Abilities And Competencies
- Advanced knowledge of mental illness and treatment.
- Knowledge of crisis intervention and suicide prevention.
- Ability to handle stressful and emotionally charged situations and remain calm and professional.
- Ability to provide emotional support to clients.
- Ability to handle confidential information with discretion.
- Knowledge of HIPAA and ability to protect confidentiality.
- Knowledge of intake process for the Mental Health Clinic.
- Knowledge of the Texas Mental Health Code.
- Advanced knowledge of crisis intervention techniques.
- Knowledge of community resources and alternatives to State hospitalization.
- Effective multi-tasking skills.
- Good organizational skills.
- Welcoming, positive behavior.
- Ability to express self clearly and effectively, orally and in writing.
- Effective time management skills.
- Exceptional customer service skills, including positive attitude.
- Cultural sensitivity.
- Dependable attendance and punctuality.
- Knowledge of trauma informed theories, principles and practices.
- Flexibility and adaptability to different work environments.
- Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
- Reading and comprehending.
- Reasoning and analyzing.
- Ability to coordinate with various inter-agency personnel.
- Ability to fulfill PMAB and CPR/First Aid requirements.
- Ability to work independently.
- Good interpersonal skills, including ability to build rapport with individuals including co-workers.
- Ability to display comfort in interacting with individuals of diverse cultural, and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.
- Ability to acquire and utilize new skills as the job requires.
- Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.
- Ability to maintain highly confidential information.
- Ability to remain calm in stressful situations.
- Ability to plan and schedule work and implement directives without constant supervision.
- Model professionalism by appropriate dress, , ethics and work habits.
- Ability to drive personal and/or company vehicle. This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agency individuals and/or individuals served.
Physical Requirements
Abilities Required:
- Light Lifting, under 15 lbs
- Light Carrying, under 15 lbs
- Walking
- Standing
- Sitting
- Operating office equipment
- Operating motor vehicle
- Ability to see
- Hearing (with aid)
- Ability to write
- Ability to count
- Ability to read
- Ability to tell time