Full job description
Develop and maintain a courteous and professional relationship with clients.
· Handle customer complaints and ensure response is given within the decided timeframe.
· Guide technicians to acquire a thorough comprehension of client's needs, mistakes and misunderstanding to be eliminated
· Ensure communication is accurate throughout the branch and that all documents and systems reflect the correct situation of the branch
· Prepare all daily and weekly reports (Skill report, Employee movement, Maintenance & Breakage report)