The key responsibilities of the role include:
Main operational contact for client enquiries liaising with the appropriate internal partners
Proactive monitoring of client deliverables
Help identify revenue generating/cost reducing client operational efficiencies
Lead client service reviews
Administration of client accounts
Maintenance and adherence of Service Level Descriptions
Project management of restructure and transition activity
Identify, document and manage client related risk issues ensuring adherence to corporate risk management protocols
Proactively work with the client and internal partners to automate manual processes and minimise risk