Customer Service Manager - Work from home

Responsibilities: 1. Develop and implement customer service policies and procedures to ensure consistent service delivery. 2. Manage and oversee a team of customer service representatives, providing guidance, coaching, and support as needed. 3. Handle escalated customer complaints and resolve issues in a timely and efficient manner. 4. Develop and maintain key performance indicators (KPIs) to track team performance and customer satisfaction levels. 5. Collaborate with other departments to improve overall customer experience and streamline processes. 6. Conduct regular training sessions to enhance the skills and capabilities of the customer service team.