Assistant Spa Supervisor

Front Desk: · Develop and maintain a courteous and professional relationship with employees & clients. · Handle customer complaints and ensure a response is given within the decided timeframe. · Guide technicians to acquire a thorough comprehension of client's needs, mistakes and misunderstanding to be eliminated. · Understands the customer (both external and internal) / phone and face to face, builds strong collaborative customer relationships and builds customer trust and confidence. · Ensure communication is accurate throughout the spa and that all documents and systems reflect the correct situation of the spa. · Receive and greet visitors in an efficient, tactful, and courteous manner.