Front Office Supervisor

Job Description

• To supervise the Front Office operations, including the Reception, CID, Guest Relations ensuring that the hotel standards and procedures are fully known and followed.
• To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
• To control that the arrival lists are updated, transportation and airport services are scheduled and to block all the rooms according to guest requests and needs.
• To control that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.
• To ensure proper completion of all CID and local government requirements concerning hotel guests and files.
• To daily control the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.
• To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
• To control that the departure lists are updated, check-out times are respected and that the transportation needs are scheduled.
• To monitor rooms status and discrepancies.
• To assist in securing external guest accommodation should an overbooking occur.
• To ensure and perform a proper use of all the equipment and property management system and to have a perfect knowledge of the set ups.
• To ensure the strict control of room keys and section keys.
• To daily implement and control the check lists.
• To daily review the F/O logbook and to sign it.
• To personally update the activity reports.
• To ensure a proper handover between the shifts.
• To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
• To be updated with the competitors’ offerings and rates.
• To liaise closely with the Sales and Reservations on rate management.